TERMS AND CONDITIONS

 PLEASE READ THIS SECTION CAREFULLY BEFORE PLACING YOUR ORDER.

BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW;

GENERAL INFORMATION

The following terms and conditions will apply between you and Eayla, when you buy an item from Eayla.com. These terms do not affect your statutory rights.

  •  Your contract for purchases made through  Eayla.com is with  Eayla, and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
  •  You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
  • You warrant that all details you provide to  Eayla.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
  • You agree that e-mail can be used as a long-distance means of communication.

PRODUCT INFORMATION

We have made every effort to display the colours of each product as accurately as possible on this website. However as the actual colours you see will depend on your monitor we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Due to the unique individuality of handmade items there may be slight variations to images shown and  Eayla has the right to change individual components.
All sizes and measurements are approximate. However we do make every effort to ensure they are as accurate as possible.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will be refunded for the out of stock items.
We continually update our online store.

FABRICS & EMBROIDERY

Many of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

A garment may from time to time have variations in patterns due individual dyeing methods.

Please ensure that the first wash is ‘Dry Clean’ only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

All clothing with embossed or rubber prints should be reverse ironed.

Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.

It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean

Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing.

 DELIVERY INFORMATION

Once your order has been placed we will dispatch immediately. 

Please note all items come with free delivery 

  • CANCELLING AN ORDER

 If you have placed an order but then wish to cancel it, please contact us within 24 hours of placing the order, as orders move rapidly through to our warehouse. If you notify us after 24 hours of placing your order you may have to wait until you receive the order and then follow the normal Returns procedures.

 RETURNS POLICY

 If you wish to return an item then please notify us in writing or by email at kuz182@gmal.com within 7 days of receiving the items.  And return the items to us within 7 days of receiving them.  We will give you back the amount you paid for the item, or offer an exchange as long as the item is in its original saleable condition in original packaging with the tags intact.

Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. The goods are your responsibility until they reach our warehouse.  Please note all return items need to be in the original packaging including the tags intact. All goods will be inspected on return and we reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.  Also, please bear in mind that any goods sent back after the above mentioned 7 day period will not qualify for a refund (the return date on the tracking or delivery receipt is the date we will go by).

Refund will be made by original method of payment within 7 working days of us receiving the item back.

Please contact us before returning items.

FAULTY ITEMS

A faulty item is one that is faulty due to manufacturing fault only.  If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund.

  •  Faulty or Damage items must be reported within 24 hours of receiving the order in writing or by email kuz182@gmail.com. Please include a clear description of the fault or damage.  We cannot offer any compensation for Faulty or damaged items not reported within this period.
  •  We will replace faulty items provided that the fault is not the result of misuse.

 PAYMENT POLICY

Payment must be made within 24 hrs once the order has been placed through the website. Payment is taken from the instructed card when the order is made. We accept PayPal. We do not accept payment over the phone or by fax.